We are growing fast and hiring!

Want to become a part of the Race IT team? We are always on the lookout for experienced professionals who believe in hard work, having fun, and delivering great client service with a passion for leading an active lifestyle.

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Overview:

Do you like helping people?

 

If so, we’d like to meet you – we’re always looking for talented individuals, especially the ones with client relations and account management experience. We are also looking for someone who is proficient in Excel. This position is located in Richmond, Virginia.

 

Race IT is affilitated with Competitor Group. Competitor Group is the leading global media and event entertainment company dedicated to promoting the active lifestyle to our audiences in the sports endurance industry, while continuously delivering extraordinary service and spectacular events!  Race IT is an online event registration provider offering a wide range of products and services, including web design and development, event marketing and promotion, and e-commerce solutions.  We pride ourselves in developing innovative, industry-leading Web technologies to achieve our client’s goals.

 

Since launching our first event in 2004, Race IT quickly became an industry leader in delivering innovative and highly customized online registration solutions for event directors around the nation.  RaceI IT utilizes the most current technologies available for its platform enhancements and delivery and we are constantly evaluating our system to ensure maximum usability and feature-rich functionality. Race IT operates from offices in Richmond, Virginia. For more information on Race IT, visit www.raceit.com.

 

Race IT and Competitor Group fosters a positive work/life balance, and is in tune to what’s important to our employees.  We’re proud of our employee-friendly culture and upbeat environment, which supports recognition and rewards.

 

If you share the same passion and possess the right credentials, you may be a welcome addition to the team. Read on if you’re interested!

Position Description:

The successful candidate will work closely with event organizers to utilize the Race IT platform to ensure events continue to thrive. Event organizers coordinate and execute a multitude of endurance sport functions such as; road races, bike tours, and obstacle course challenges. Clients are normally small businesses with unique challenges that require a keen sense to analyze and recommend the best course of action with the RaceIt platform capabilities. This position reports to the Director, Account Management & Analysis.

Responsibilities:
  • Work with sales executives to ensure a smooth transition of accounts after the sales process is complete.
  • Ability to take ownership of servicing the accounts and act as a single point of contact for all inbound communications for established accounts.
  • Exercises discretion and independent judgment with respect to matters of significance.
  • Responsible for primary management of a client’s utilization of our services.
  • Has complete understanding of Race IT’s product offerings and identifies cross-sell and up-sell opportunities that benefit the client.
  • Sets up all events related to an established organization and tests the setup to ensure proper functionality.
  • Responsible for exercising consistent and independent judgment in issuing refunds; must interpret and upholding business policies/rules in matters relating to client funds, pricing, and exception case management.
  • Networks with internal staff to complete items/functionality/workflow that is not capable via the User Interface.
  • Assist clients in becoming a “self-service” user of Race IT platform via different training methods. Able to walk clients through the platform features and capabilities to ensure complete understanding of all details.
  • Identifies platform improvements/releases needed in order to complete the event setup process.
  • Assists with testing of new functionality or fixes in platform through testing environment.
  • Assists with marketing outreach and general client retention activities; Responsible for designing and implementing all client retention activities.
  • Perform other duties as required.
Qualifications:
  • Bachelor’s degree in business, marketing, or related field is highly desired.
  • This is a senior-level position; 5+ years experience in client relationship management is preferred.
  • High level of fluency in Microsoft Office programs, especially Excel.
  • Analytical thinker
  • Must have strong conceptual thought process and a good understanding of event management logistics.
  • Prefer someone who has a “teacher”-type approach to interacting with external clients
  • Must work well in time sensitive environments.
  • Ability to multi-task and handle multiple projects at once.
Apply Online